At Gruo, we're committed to getting your order to you as quickly as possible.

Processing Times

Orders are typically processed within 2–5 business days. During promotions, holidays, or product launches, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Free shipping is available on orders of $50 CAD or more before taxes.

Delivery Times

Delivery times vary depending on your location and selected shipping method. Estimated delivery dates are provided by the shipping carrier and cannot be guaranteed.

Incorrect Addresses

Please ensure your shipping information is accurate before completing your order. Gruo is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information.

Questions?

If you have any questions regarding your shipment, please contact us at [Insert Email Address].

At Gruo, customer satisfaction is important to us.

Due to the nature of our products, we cannot accept returns or exchanges on food items.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery at [Insert Email Address].

To help us resolve the issue quickly, please include:

• Your order number
• A description of the issue
• Photos of the product and packaging, if applicable

Once reviewed, we may offer:

• A replacement product
• Store credit
• A refund, where appropriate

Order Cancellations

Orders cannot be modified or cancelled once they have been processed for shipment.

Questions?

Please contact us at [Insert Email Address] and we will be happy to assist you.