Privacy Policy

Last Updated: June 2026

At Gruo ("Gruo", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a purchase, subscribe to our newsletter, or otherwise interact with us.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through third-party providers)
  • Order history
  • Marketing preferences
  • Communications submitted through contact forms or customer service inquiries

We may also automatically collect certain information about your device and website usage, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Referral sources
  • Cookies and analytics data

How We Use Your Information

We collect and use personal information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Communicate regarding purchases and account activity
  • Send newsletters, promotions, recipes, and marketing communications (with your consent)
  • Improve our products, services, and website experience
  • Analyze website traffic and performance
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

Consent

By providing personal information to Gruo, you consent to its collection, use, and disclosure as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.

Email Marketing

If you choose to subscribe to our mailing list, we may send you updates about products, recipes, promotions, company news, and other marketing communications.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers when necessary to operate our business, including:

  • Shopify (website and e-commerce platform)
  • Payment processors
  • Shipping and fulfillment providers
  • Email marketing providers
  • Analytics and advertising platforms

These service providers are only permitted to access the information necessary to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

Shopify

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services.

Your information is stored through Shopify's secure servers, databases, and applications. Payment transactions are processed securely using industry-standard encryption and payment processing systems.

For more information, please refer to Shopify's Privacy Policy.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymized.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, misuse, or loss.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent to certain uses of your information
  • Request deletion of personal information, where applicable
  • Request information about how your personal information is used and shared

To exercise any of these rights, please contact us using the information below.

Privacy Officer

In accordance with applicable privacy legislation, Gruo has designated a person responsible for the protection of personal information.

Privacy Officer: Remi Vaillancourt
Email: info@gruo.ca

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal requirements, or website functionality.
Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Gruo
Email: info@gruo.ca
Website: www.gruo.ca